When a retail brand scales across borders, its IT environment often becomes increasingly fragmented. What starts as a simple local network quickly evolves into a complex ecosystem of access rules, security requirements, and device configurations — all of which must work reliably in every store.
This was exactly the challenge facing one of Europe’s largest retail chains. With thousands of stores in multiple countries, each operating under different internal policies, the company struggled to manage a vast fleet of FRITZ!Box routers, the sole CPE model used across all locations.
They needed to standardize configuration, automate firmware management, enforce security, and improve visibility — all without disrupting daily operations.
That’s when they turned to AVSystem’s Cloud ACS, a cloud-native platform purpose-built for managing large, distributed device fleets. Cloud ACS integrates seamlessly with FRITZ!Box devices, delivering secure remote management, uniform configuration, and streamlined operations across every country.
Although the retailer used only FRITZ!Box routers, managing thousands of them across different markets proved difficult.
Each regional IT team maintained its own processes, which led to:
The retailer needed a single, automated platform to unify the entire device fleet — without adding operational overhead.
AVSystem’s Cloud ACS provided exactly that.
As a carrier-grade SaaS platform supporting both TR-069 and TR-369, Cloud ACS gave the company a unified environment for configuration, monitoring, and firmware automation — fully compatible with their FRITZ!Box routers.
With Cloud ACS, the retailer gained:
This turned a previously fragmented device landscape into a standardized, automated, and secure operational model.
The rollout was fast and required no on-site work.
Over several weeks, thousands of FRITZ!Box devices were onboarded into Cloud ACS remotely, grouped by country and organizational structure. All monitoring, configuration, and firmware tasks were moved into a single cloud-managed workflow.
Store operations continued uninterrupted — no downtime, no replacements, no manual reconfiguration.
After deployment, the retailer experienced improvements at every operational layer:
Cloud ACS provided a single source of truth for device management across all countries.
Retail networks must remain reliable, secure, and easy to scale — supporting POS systems, store connectivity, logistics, and customer Wi-Fi.
Managing this manually is no longer feasible.
A cloud-native platform like Cloud ACS brings carrier-grade automation to the retail sector, enabling:
With proven, seamless compatibility for FRITZ!Box routers, Cloud ACS empowers retailers to simplify their entire connectivity layer with minimal effort.
By adopting Cloud ACS, this major European retailer unified router management across every country of operation. The result: automated updates, improved security, and centralized control — all delivered through a modern, cloud-based platform built for scale.