AVSYSTEM
AVSYSTEM
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Customer Support

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Customer Support

Join our team and become a key player in shaping the future of IoT solutions for enterprises!

As a Customer Support, you’ll take the lead in implementing cutting-edge IoT technologies, directly shaping the success of our clients' operations by optimizing performance and ensuring a seamless customer experience. This role opens doors to exciting career growth, with opportunities to advance into specialized business or technical paths within our Customer Success or Pre-sales teams.

Key responsibilities

  • Facilitate client onboarding and ensure successful implementation and optimization of IoT solutions, providing ongoing technical support through various channels.
  • Gather and analyze customer requirements and feedback, collaborating with the Product Team to drive the development of new functionalities and maintain detailed technical documentation.
  • Manage technical accounts and oversee Proof of Concepts (PoCs), ensuring accurate configuration and thorough testing.
  • Conduct training sessions, workshops, and presentations to empower clients in fully utilizing IoT solutions and meeting their business needs.

Your role's impact

  • Directly enhance client satisfaction and success by ensuring that IoT solutions are effectively implemented, optimized, and aligned with their business goals.
  • Drive product innovation by acting as the voice of the customer, influencing the development of new features and functionalities that meet real-world needs.
  • Demonstrate the value of our IoT solutions through successful Proof of Concepts (PoCs), leading to increased client adoption and trust.
  • Empower clients to fully leverage our IoT solutions, thereby maximizing the return on their investment and fostering long-term partnerships.

Requirements

  • Bachelor's degree in Computer Science, Telecommunications, or a related field.
  • Several years of experience in the IT/IoT industry, particularly in customer-facing roles.
  • Strong knowledge of computer networks, protocols, and tools (e.g., Wireshark, tcpdump).
  • Proficiency in testing and familiarity with Linux-based systems (e.g., Ubuntu, Debian).
  • Programming skills in any relevant language.
  • Fluent in Polish and English with strong communication skills.
  • Quick learner with a proactive approach to problem-solving.

Bonus points for

  • Experience in IT consulting and IoT implementations.
  • Knowledge of IoT protocols and containerization technologies (e.g., Kubernetes, Docker).
  • Background in embedded software development.

What we offer

  • Competitive salary based on your experience, with opportunities for growth.
  • Flexible working hours and a relaxed work atmosphere (no dress code, no open space).
  • Work with interesting international clients and gain exposure to the exciting IoT industry.
  • High degree of autonomy in client interactions and direct influence on our products and the IoT landscape.
  • Involvement in challenging engineering projects that encourage your innovative, bold, and creative ideas.
  • Professional development opportunities, including training and conferences.
  • Comprehensive benefits, including medical care, a Multisport card, and access to an onsite gym and chillout space.
  • Comfortable office amenities, including a kitchen stocked with snacks and treats (including Good Lood ice cream!), car parking area, and bike room.