AVSYSTEM
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Unified Management Platform - ACS

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UMP
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Let us solve your device management challenges

Challenge

Spending a lot of time and resources on coordinating multiple vendors to integrate your devices and systems in multiple ways, high costs of implementing any changes and onboarding your team into a complex multi-step manual service provisioning process.

Working with ACS

Our team handles integration of all your device types and their provisioning logic in the platform, customizes the graphical interfaces to your needs, integrates with your external systems and trains your customer care team.

Benefits

You get zero-touch provisioning, optimized customer support, enhanced customer experience and the freedom to fully focus on your revenue-generators.

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Technical excellence in automated expertise

Challenge

When a customer calls about a service issue, it’s a long and costly process to engage your technical experts to solve it. Lack of appropriate tooling drastically reduces not only the experience of the customer that is calling, but also the experience of all the other affected customers who won’t even let you know about the issue.

Working with ACS

The platform provides technology-agnostic management while giving technology-specific insight — i.e. if you have a fixed-wireless LTE, you want to be alerted immediately if any eNodeB is down or periodically report on customers KPIs for RSRP/RSRQ/SINR signal characteristics.

Benefits

The Customer Support operator needs just one click to execute a set of specialized diagnostics and a second click to set up a suggested repair action. Ensuring a high quality of customer experience with ACS is that simple.

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Highest standard of security

Challenge

Making sure your customer data is stored safely and you can rely on the platform critical to your operations to have zero downtime so that you can deliver your SLA guarantees to your high-profile customers.

Working with ACS

We offer on-premises installation in the security of your network, regularly passed security audits, TLS/SSL on all system entry-points and data redundancy.

Benefits

You get SLA guaranteed high availability with 24/7 premium support and your installation is automatically and manually tested before we upgrade your ACS each year.

 
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UMP Interafaces

 
NOC GUI
NOC GUI

View dedicated for the needs of a telco operations/network department.

Customer Care
Customer Care GUI

User-friendly interface for the customer care/customer support teams.

Self Management GUI
Self Management GUI

Dedicated solution for end-users and field engineers.

Northbound interface
Northbound interface

REST and SOAP API for automated integration.

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ACS Specification

Supported device classes
Supported device classes
  • Residential gateways (xDSL, ETTx, FTTx, xPON, cable)
  • Fixed Wireless Access (FWA: 5G, LTE, CBRS, 3G, WiMaX)
  • Business routers (Cisco, Mikrotik, Juniper)
  • STBs
  • VoIP terminals and IP phones
  • Femtocells
  • PLC
  • Smart home hubs
Supported management protocols
Supported management protocols
  • TR-069 (Amendment 6) - CWMP (CPE Wan Management Protocol)
  • TR-369 (USP)
  • SNMP (1, 2c, 3)
  • USP (1.0)
  • CLI (with build in CLI parsers for supported devices)
    • Telnet
    • SSH
  • DOCSIS (1, 2, 3.0 ,3.1)
  • Config file
    • HTTP(S)
    • FTP
    • TFTP
  • OMA-DM 1.2.1
  • NetConf

Discovery of new devices
Discovery of new devices

Seamless and fully automatic for CWMP, USP, DOCSIS and Config File (system adds device and detects its capabilities). For CLI - pre registration required.

Monitoring plugins
Monitoring plugins
  • Access Network Monitoring (Latency, WiMAX BTS,DSL, LTE, LTE BTS, WiMAX, DSLAM, HFC)
  • Service Monitoring (SLA Fulfilment, Data, NetFlow, IPTV, Voice, FAP/Femtocell (3G and 4G), LAN, WiFi Security, Smart WiFi)
  • Generic (Inactive devices, Device log, Resource, Workflow monitoring), Custom monitoring
Graphical user interface
Graphical user interface

Web based, configurable in runtime with internationalization support (EN, ES, IT, DE, FR, RU, JP, PL), ability to add more.

External system integrations
External system integrations

North-bound interface for communication with CRM/NMS/OSS/BSS or other external systems in push and pull models over SOAP or REST web services

Deployment and system requirements
Deployment and system requirements
  • Runs in a Java environment on Linux Servers based on
    • Bare Metal Hardware
    • Virtual machines / private cloud infrastructure (VMWare, oVirt, RHev or similar)
    • Kubernetes environments
    • Cloud Infrastructure (GCE, ECS, Alibaba-Cloud, OVH or similar)
  • Detailed hardware dimensioning is provided based on devices volume, business processes desired, monitoring frequency and other project requirements
  • Deployments are possible in both simple, redundant, highly-available, geo-redundant and disaster-recoverable models
  • Remote and On-Site Installation, Configuration and Commissioning services can be provided
  • Continuous maintenance, support and monitouring of production systems is provided remotely by a dedicated AVSystem Site Reliability Engineering Team
  • Optional: Support for multiple overlapping IPv4 networks
Clustering, high availability and load balancing
Clustering, high availability and load balancing

Integrated support for either hardware load balancer or LVS

Application monitoring
Application monitoring

JMX connector (e.g. Zabbix), SNMP Traps

Standards compliance
Standards compliance
  • R-069 (Amendment 6)
    • TR-157 (software module management)
    • TR-181-1 (Device:1.14 Root Object definition)
    • TR-181-2 (Device:2.12 Root Object definition)
    • TR-098 (InternetGatewayDevice:1.14 Root Object definition)
    • TR-143 (Network Performance Tests)
    • TR-196 (Femto Access Point Service Data Model)
    • TR-140 (StorageService: 1.3 Service Object definition)
    • TR-135 (STBService:1.4 Service Object definition)
    • TR-104-2 (VoiceService:2.0 Service Object definition)
    • TR-104-1 (VoiceService:1.1 Service Object definition)
    • TR-111 (Connection Request via NAT Gateway)
  • TR-369 (USP)
  • RFC 1157 (SNMP)
  • OMA-DM 1.2.1
  • For LwM2M 1.1 see our Coiote IoT Device Management

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