AVSystem Privacy Policy

Who We Are

AVSystem sp. z o.o. ("AVSystem", "we", "us") is a provider of software services, registered in Poland under KRS number 0000999781, with its principal office at ul. Radzikowskiego 47D, Krakow, Poland.

We develop and deliver software solutions across various industries, including IoT, telecommunications, Wi-Fi management, Wi-Fi marketing, and enterprise automation. Whether it’s device management, network orchestration, customer engagement, or data analytics, our goal is to provide innovative and secure digital services.

What This Privacy Policy Covers

At AVSystem, we prioritise your privacy. We are committed to safeguarding your personal data and ensuring transparency in how we process it.

This policy details how we collect, use, store, and protect your personal data, in compliance with applicable data protection laws, including the EU GDPR and global best practices. Here’s what you’ll find:

What types of personal data we collect
How we use your data
How we store and protect it
Who we share it with
Your rights regarding your data
Our use of cookies and tracking technologies

Our Legal Basis for Processing Your Data

We only process your personal data where we have a lawful reason to do so. This includes:

Your consent - when you subscribe to our services or request communications
The performance of a contract with you or taking steps at your request before entering into a contract – when delivering services, you signed up for
Legal obligations - when we need to store or process data for tax, compliance, or security reasons
Protecting your vital interests – such as preventing fraud or security threats
Pursuing our legitimate interests or those of a third party (e.g., improving our services, analytics, and direct marketing) - except where such interests are overridden by your interests or fundamental rights and freedoms which require protection of personal data.

The Data We Collect & How We Collect It

We collect personal data when you interact with our website, services, or customer support. This includes:

Information you provide directly, such as your name, email, job title, company details, billing information, or inquiries submitted to our support team
Automatically collected data, like your IP address, device type, browser settings, session duration, and website navigation behavior
Data we receive from third parties, including business partners, resellers, and integrations with external platforms

We also process data on behalf of our customers when they use our services. In these cases, AVSystem acts as a data processor, and the customer (your employer or service provider) is the data controller responsible for managing your information.

How We Use Your Data

We use your personal data to:

Deliver and personalise our services
Communicate with you regarding our services (where permitted)
Process payments and generate invoices
Improve our website and services through analytics
Enforce security measures and prevent fraud
Respond to inquiries and provide technical support

Marketing communications are only sent with your consent, and you can opt out at any time.

Data Storage: How Long We Keep Your Information

We retain your data only for as long as necessary to fulfil the purposes for which it was collected. This includes:

While you have an active subscription or are receiving communications from us
As required to comply with legal or regulatory obligations
For the duration necessary to resolve disputes or enforce agreements

Some of our service providers operate outside the European Economic Area (EEA). As a result, your personal data may be transferred, stored, or processed outside the EEA. We ensure that adequate safeguards, such as Standard Contractual Clauses, or other legally recognised mechanisms, are in place to protect your data in accordance with privacy laws. We only engage with service providers that meet our security standards.

How We Keep Your Data Safe

We implement robust technical and organisational measures to protect your data, including:

Encryption: Secure transmission via SSL/TLS and encrypted storage
Access Controls: Restricting access to authorised personnel only
Regular Backups: Ensuring data recovery in case of loss
Firewalls & Intrusion Detection: Monitoring and alerting of security threats
Physical Security: Securing data centres with strict access controls
Software Updates: Keeping systems up to date to prevent vulnerabilities
Employee Training: Ensuring staff awareness of cybersecurity risks

If a data breach occurs, we will notify affected users and authorities as required by law.

When & Why We Share Your Data

We only share your data with trusted third parties under strict agreements, including marketing and analytics service providers and cloud hosting and IT infrastructure providers.

Where required by law, we may disclose personal data to regulatory authorities or law enforcement agencies. We never sell, rent, or distribute your personal data without your explicit consent.

Your Rights & How to Exercise Them

Under applicable data protection laws, you have the right to:

Access your personal data and request a copy
Rectify inaccurate or incomplete data
Erase your data in certain circumstances ("right to be forgotten")
Restrict processing where applicable
Object to processing based on our legitimate interests
Data portability, allowing you to transfer your data to another provider

To exercise these rights, please contact us at gdpr@avsystem.com.

If we are acting as a data processor, we may need to direct your request to the data controller.

Cookies: How We Use Them & How You Can Manage Them

Like most websites, we use cookies to enhance your experience, analyze trends, and improve services. These include:

Essential cookies – Required for our website and services to function;
Performance cookies – Help us understand how users interact with our platform;
Marketing cookies – Used for personalized advertising (only if you opt in).

Some cookies come from trusted third parties that help us with analytics, security, and service improvements. These include:

Hotjar (user behaviour analytics)
HubSpot (website visitor tracking)
Google reCAPTCHA (bot prevention)
Stripe (payment processing)
Apollo (sales and marketing intelligence)

Each third-party service has its own privacy policy, which we recommend reviewing.

You can manage or disable cookies in your browser settings or through our Cookie Preferences panel.

External Links: Stay Informed Before You Click

Our website and services may contain links to third-party sites. We are not responsible for their privacy practices, and we encourage you to review their policies before sharing any personal data.

Updates to This Privacy Policy

We may update this policy from time to time. Any significant changes will be communicated via email or on this page. The latest version is always available on our website.

Contact Us: We’re Here to Help

For privacy-related inquiries, please contact us at: gdpr@avsystem.com

If you are dissatisfied with our response, you have the right to lodge a complaint with the Personal Data Protection Office (Urząd Ochrony Danych Osobowych) at: https://uodo.gov.pl/p/kontakt