AVSYSTEM
AVSYSTEM
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Operational efficiency
Automate and optimize processes to significantly reduce costs and free up resources for strategic initiatives.
Enhanced user experience
Improve customer satisfaction and loyalty by consistently providing foolproof network services.
Upselling opportunities
Utilize advanced analytics to identify upselling opportunities based on customer usage and needs.
Customer Care operations can be time-consuming and require significant human resources. Moreover, CC staff often needs more data to perform relevant troubleshooting actions or provide accurate feedback on the root cause of the issue.
The Customer Experience Management Platform allows them to:
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Network Operators and Network Engineers require a solution based on open standards (TR-069 and TR-369) to avoid vendor lock-in. Proprietary agent-based solutions may not be deployed on every device type, while non-BBF-originated communication protocols aren’t truly open for management server vendors.
With our Customer Experience Management Platform, they can:
From the CTO's and senior management's perspective, chosen tools must apply to all access technologies, device types, and various vendors. What is more, they need a solution that comprehensively collects, analyses, and presents data.
The Customer Experience Management Platform:
The Customer Experience Management Platform has extensive analytics capabilities and collects various data, providing additional growth opportunities:
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