Customer Experience Management Platform
AVSYSTEM
AVSYSTEM
-
Products
- Discover how AVSystem keeps your business connected:
- Internet of Things
-
Communication Service Providers
- Unified Management Platform | ACS Scalable TR-069 ACS & TR-369 Controller for automated CPE management
- Broadband Service Assurance Platform Proactive access network monitoring
- DHCP Server Easy IP management for challenging networks
- Customer Experience Management Platform In-home Wi-Fi experience and access layer performance monitoring
- Wifi Marketing
- Partner with us
- Blog
- Company
- Learn
- Careers
- Contact
- Sign in
-
Products
- Products
-
Internet of Things
-
Communication Service Providers
- Unified Management Platform | ACS Scalable TR-069 ACS & TR-369 Controller for automated CPE management
- Broadband Service Assurance Platform Proactive access network monitoring
- DHCP Server Easy IP management for challenging networks
- Customer Experience Management Platform In-home Wi-Fi experience and access layer performance monitoring
-
Wifi Marketing
- Partner with us
- Blog
- Company
- Learn
- Careers
- Contact
- Sign in
Dive deep into the CEM platform features that make it the best choice for WiFi service assurance and optimization solution. Each feature is designed to tackle some of the most common issues related to customers’ WiFi experience.
Mesh Map
Mesh Map
Utilize our Mesh Map to visually navigate through the entire LAN network layout, including all connected devices and their WiFi experience.
Benefit: Helps to pinpoint problem areas, verify troubleshooting effectiveness, and plan network expansions to ensure optimal coverage and performance across all subscriber’s devices.
Speed test
Speed test
Conduct comprehensive TR-143/TR-471 and Ookla-compliant speed tests to accurately measure network throughput and performance.
Benefit: Provides essential data to verify service levels, diagnose speed-related issues, and ensure your network meets or exceeds promised.
Smart Wifi
Smart Wifi
Address crowded WiFi environments by analyzing neighboring APs, selecting the best-performing channels, and automatically steering the CPE to minimize interference and maximize performance.
Benefit: Automatically enhances the in-home WiFi experience for subscribers, reducing complaints related to slow speeds or poor connectivity.
Customer Care operations
Customer Care operations
Monitor and analyze the performance and efficiency of your customer care staff, and facilitate new employees onboarding.
Benefit: Improves the effectiveness of customer interactions and support, leading to quicker resolution times and higher customer satisfaction.
Workflows
Workflows
Streamline the onboarding and continuous training of Customer Care staff with automated diagnostics and customizable troubleshooting scripts.
Benefit: Enhances staff proficiency and consistency in handling customer issues, reducing training costs and error rates.
Group Dashboards
Group Dashboards
Organize CPE devices into groups for faster maintenance and monitoring, gaining insights into device population performance and trends.
Benefit: Facilitates targeted maintenance and upgrades, improving service quality and operational efficiency.
CPE Dashboards
CPE Dashboards
Access detailed dashboards for individual devices to monitor their performance, configuration, and health status.
Benefit: Enables precise troubleshooting and maintenance, ensuring each device operates optimally and issues are swiftly addressed.
Self-Management Application
Self-Management Application
Provide subscribers with a self-management application that allows them to manage their settings and troubleshoot issues directly, reducing the need for customer care intervention.
Benefit: Empowers customers, enhances their satisfaction, and significantly reduces support calls and associated costs.
Experience the power of our platform in action
Contact us to excel your customers' WiFi experience