Comprehensive Support for Customer Care Teams
Customer Experience Management Platform
AVSYSTEM
AVSYSTEM
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Products
- Discover how AVSystem keeps your business connected:
- Internet of Things
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Communication Service Providers
- Unified Management Platform | ACS Scalable TR-069 ACS & TR-369 Controller for automated CPE management
- Broadband Service Assurance Platform Proactive access network monitoring
- DHCP Server Easy IP management for challenging networks
- Customer Experience Management Platform In-home Wi-Fi experience and access layer performance monitoring
- Wifi Marketing
- Partner with us
- Blog
- Company
- Learn
- Careers
- Contact
- Sign in
-
Products
- Products
-
Internet of Things
-
Communication Service Providers
- Unified Management Platform | ACS Scalable TR-069 ACS & TR-369 Controller for automated CPE management
- Broadband Service Assurance Platform Proactive access network monitoring
- DHCP Server Easy IP management for challenging networks
- Customer Experience Management Platform In-home Wi-Fi experience and access layer performance monitoring
-
Wifi Marketing
- Partner with us
- Blog
- Company
- Learn
- Careers
- Contact
- Sign in
Maximize the potential of your customer care team with our Customer Experience Management Platform. Designed to enhance service delivery and resolve issues more effectively, our platform equips your team with the tools they need to excel.
Agent Dashboards
Agent Dashboards:
Tailored interfaces that provide first-line agents with real-time views of WiFi analytics, performance metrics, and customer device information.
Benefit: Enables agents to quickly understand and diagnose issues, leading to faster resolution times and enhanced customer satisfaction.
Automated Workflow Solutions
Automated Workflow Solutions:
Configurable workflows that guide agents through troubleshooting processes, ensuring consistent and efficient issue resolution.
Benefit: Reduces human error and training requirements, while speeding up troubleshooting.
Managerial Tools
Managerial Tools:
Comprehensive tools for second-line agents and managers that offer system-wide insights, root cause analysis, intervention analytics, and outage detection.
Benefit: Helps supervisors manage teams more effectively, track performance, and strategically address recurring issues.
WiFi Mesh Upsell Strategies
WiFi Mesh Upsell Strategies:
Analytical tools that identify opportunities for WiFi mesh system upsells based on customer usage patterns and existing WiFi performance.
Benefit: Increases revenue opportunities while improving customer WiFi experience in homes requiring extended coverage.
Training and Support Modules
Training and Support Modules:
On-demand training resources and support modules integrated within the platform to educate and empower customer care staff.
Benefit: Keeps the team updated on the latest tools and best practices, ensuring peak performance and continuous improvement.
Experience the power of our platform in action
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