Customer Success Specialist
Join our dynamic Customer Success team to drive client satisfaction and ensure successful Cloud ACS implementations. As a Customer Success Specialist, you’ll help clients unlock the full potential of our cutting-edge solutions, optimize their workflows, and maximize return on investment. You will be a key player in facilitating smooth onboarding, providing technical support, and influencing product innovation through client feedback.
What you'll do:
- Facilitate and optimize client onboarding and tailor Cloud ACS implementations to meet specific customer needs.
- Provide ongoing technical support, troubleshooting, and guidance through various channels (email, phone, online meetings).
- Conduct training sessions and workshops to empower clients in leveraging Cloud ACS features and driving adoption.
- Collaborate closely with the Product Team by gathering and documenting customer feedback to influence new features and enhancements.
- Manage Proof of Concepts (PoCs) in partnership with the Presales team to showcase Cloud ACS capabilities.
What you bring:
- Several years of experience in customer-facing roles with an understanding of customer success processes.
- Strong communication skills, including written, verbal, and presentation abilities.
- Fluent English (verbal and written); additional languages like Spanish, French, or Italian are a plus.
- Basic knowledge of network protocols and tools.
- Proactive, results-driven, and adaptable mindset with a focus on building strong client relationships.
- Bachelor’s or Master’s degree in a relevant scientific or technical field.
Why join us?
- Work in a collaborative, supportive environment with a talented team.
- Make a tangible impact by influencing product development and helping clients succeed with innovative solutions.
- Flexible working hours
- Kitchen full of snacks and treats (including Good Lood ice cream)
- Multisport card
- Medical care
- Car parking area and bike room
- A relaxed work atmosphere – no dress code, no open space!
