AVSYSTEM
AVSYSTEM
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Technical Customer Engineer

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Technical Customer Engineer

Join our team and play a key role in delivering cutting-edge IoT solutions to enterprises worldwide! As a Technical Customer Engineer, you will leverage your technical expertise to ensure the successful deployment, optimization, and ongoing support of our IoT systems. This role combines strong interpersonal skills with an engineering mindset. If you feel this describes you, we especially encourage you to apply.

Key responsibilities

  • Configure, troubleshoot, and optimize IoT solutions to meet client-specific requirements.
  • Provide advanced technical support, resolving escalated issues and ensuring compliance with Service Level Agreements (SLAs).
  • Collaborate with clients to implement and test Proof of Concepts (PoCs) and production solutions.
  • Identify, analyze, and resolve system issues, cooperating with the 3rd line of support and product teams as needed.
  • Maintain technical documentation, including configuration guides, troubleshooting workflows, and customer-specific procedures.
  • Deliver training sessions and workshops to empower clients with technical knowledge.
  • Act as a bridge between customers and internal teams to ensure continuous improvement of technical support tools and processes.
  • Once you are fully onboarded and confident in your responsibilities, you will participate in a 24/7 on-call rotation – this is an additional paid opportunity. Actual interventions are rare, so most of the time it mainly involves monitoring and being on standby.

Requirements

  • Bachelor’s degree in Computer Science, Telecommunications, or a related field.
  • 3+ years of professional experience in a technical support or system engineering role.
  • Strong understanding of networking protocols and principles (DNS, DHCP, HTTP(S), TCP/UDP, PKI).
  • Fluent in Polish and English with excellent technical communication skills.
  • Strong analytical and problem-solving skills, with attention to detail.
  • Ability to build and maintain strong customer relationships.

Bonus points for

  • Certifications such as CCNA or equivalent networking expertise.
  • Experience with containerization technologies (e.g., Kubernetes, Docker).
  • Knowledge of IoT protocols and related technologies.

What we offer

  • Opportunities to work with innovative IoT technologies and cutting-edge tools with the biggest tech companies all around the world.
  • Career growth in technical and specialized paths.
  • A supportive and collaborative work environment.
  • High degree of autonomy in client interactions and direct influence on our products and the IoT landscape.
  • Involvement in challenging engineering projects that encourage your innovative, bold, and creative ideas.
  • Flexible working hours and a relaxed work atmosphere (no dress code, no open space).
  • Professional development opportunities, including training and conferences.
  • Comprehensive benefits, including medical care, a Multisport card, and access to an onsite gym and chillout space.
  • Comfortable office amenities, including a kitchen stocked with snacks and treats (including Good Lood ice cream!), car parking area, and bike room.