Customer Success Specialist (Cloud ACS)
Join our Customer Success team to drive client satisfaction and successful Cloud ACS implementations! Help clients fully leverage our cutting-edge solutions, ensuring they maximize their return on investment.
Key responsibilities
- Facilitate client onboarding and custom process implementation
- Provide daily support through email, phone, and online meetings
- Conduct training and empower clients to maximize the value of Cloud ACS
- Drive product innovation by gathering customer feedback
- Support the Presales team in PoCs coordination
Requirements
- Proactive, customer oriented professional with experience in support of technical clients
- Keen eye for process optimization
- Ability to translate client feedback into actionable insights for our Product Team
- Strong communication and presentation skills
- Ability to explain technical topics clearly and in a structured way
- Details oriented and analytical mind
- Basic understanding of networking concepts (IP addressing, DNS, HTTP/HTTPS) and willingness to expand technical knowledge
- Fluency in English
Nice to have
- Basic scripting or automation experience (e.g. XML, scripting languages, or Java-like languages) to create simple workflow automations tailored to customer business processes
- Second language - Spanish, French, or Italian is a nice bonus
What we offer
- Collaborative work environment with support from a talented team
- Opportunity to work with a leading device management platform (Cloud ACS)
- Real exposure to global customers, including participation in international conferences and industry events
- Flexible working hours and a relaxed work atmosphere (no dress code, no open space)
- Professional development through training, conferences and knowledge sharing
- Comprehensive benefits package, including medical care, Multisport card, onsite gym, and chillout space
- Comfortable office amenities: well-stocked kitchen (including Good Lood ice cream), parking area, and bike room
