At AVSystem, we are a Polish-based company behind a telco industry-leading Unified Management Platform (UMP) product allowing Communication Service Providers automatic setup, upgrades, and monitoring of millions of their client routers.
We are seeking a dedicated Forward Deployed Engineer with a programming & networking background. Your role will focus on:
- Bridging the gap. You will serve as a critical bridge between CSP's products and its practical application within diverse customer environments.
- Writing code & configuring our platform to customize it to our customers’ needs.
This role is onsite / partially remote, Kraków preferred
Key Responsibilities:
- Writing code and platform configuration during project delivery
- Write project-specific code in our platform GUI to facilitate router configuration
- Implement REST APIs (servers & clients) integrations with external systems
- Configure our platform GUI to display, monitor and report on router KPIs
- Report to Solution Architect and work with Software Engineers (code reviews)
- Post-delivery technical support
- Support integrations you've implemented, work with 1st & 2nd lines of support teams to diagnose, troubleshoot, and resolve issues effectively and promptly
- Ensure documentation & knowledge transfer to customer & support teams
- Customer engagement
- Work closely with customers to understand their specific challenges and pain points
- Tackle complex technical problems and implement solutions for production environments, often involving AI models or large-scale data pipelines.
Qualifications:
- Fluency in programming is a must
- Bachelor’s degree in Information and Communication Technology (preferred) or Software Engineering / IT / Electronics and Telecommunications
- Proficient in at least one programming language (Python preferred)
- Willing to learn in-house Scala-based functional language
- Experience in writing REST API integrations (both client & server-side)
- Familiarity with networking concepts: firewalls, IP, WLAN, TCP/UDP, HTTP(S), SNMP
- Basic Linux system administration skills such as gathering logs, executing scripts, familiarity with CLI tooling (curl, ssh, ss, tcpdump, traceroute, ping)
- Fluent in English (B2/C1)
- Personality:
- You’re a rapid learner, analytical, and detail-oriented, excelling in solving complex problems independently within evolving requirements
- You are comfortable and effective in communicating directly with customers, adept at listening and clarifying their needs and expectations
- You’re capable of managing deadline pressures & context-switching to progress on multiple projects during a week
- Nice to haves
- Professional experience in Software Engineer role
- Experience in network-related role with integrated multi-system environments
- Past positions in telecom domain (ACS, NMS, OSS, BSS know-how)
What we offer:
- You’ll have a chance to deepen your expertise in maintenance to help us shape the way we deliver & support critical applications for telecommunications companies
- You’ll help us grow a leading technology IoT / device management company that creates software used by tier-1 telcos (e.g. Orange, Vodafone, AT&T, TMobile) around the world and makes Internet connection possible for millions of end-users.
- Open-source contribution opportunities
- A MacBook Pro / ThinkPad with 2 monitors
- Company events and team building activities
- Multiple career paths and employee development options – we want you to develop into a tech lead in the future, but we’ll support you in getting another dream role in software engineering, site reliability, management, product development or sales
- Hybrid mode of work
- Training and conferences
- Onsite gym and chillout space
- Multisport card
- Medical care
- Kitchen full of snacks and treats (including Good Lood ice cream)
- Car parking area and bike room
- A relaxed work atmosphere – no dress code, no open space
