AVSYSTEM
AVSYSTEM
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Presales Engineer (Cloud ACS)

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Presales Engineer (Cloud ACS)

Join our Presales team and help customers understand, validate, and successfully adopt our Cloud ACS platform. We are looking for a technically skilled, customer-facing professional who enjoys solving networking and device management challenges, leading technical discussions, and translating complex product capabilities into clear business value.

Key responsibilities

  • Conduct technical product presentations, demos, and discovery sessions with prospects
  • Prepare and manage Proof of Concepts (PoCs) and trial environments
  • Analyze customer requirements and networking challenges to align solutions with Cloud ACS capabilities
  • Troubleshoot technical and network-related issues during evaluations
  • Address technical questions, including RFPs and architecture or security assessments
  • Translate complex technical concepts into clear, business-friendly communication
  • Collaborate closely with Sales, Customer Success, Product, and Support teams to ensure a smooth customer journey and handover after contract signing

Requirements

  • Proactive, customer-oriented professional with experience in technical support, pre-sales, technical consulting, or other customer-facing technical roles
  • Good understanding of networking fundamentals and troubleshooting (TCP/IP, DHCP, DNS, TR-069/TR-369 or similar protocols is a plus)
  • Ability to quickly learn and work with complex technical platforms
  • Strong communication, presentation, and customer-facing skills with the ability to explain technical topics clearly and in a structured way
  • Experience with CRM/ERP tools (e.g. Salesforce)
  • Fluency in English and Polish (spoken and written)

What we offer

  • Opportunity to work with a leading device management platform (Cloud ACS)
  • Space to grow both vertically (Senior Presales) and horizontally (Customer Success, post-sales roles)
  • Real exposure to global customers, including participation in international conferences and industry events
  • Collaborative work environment with support from talented teams
  • Flexible working hours and a relaxed work atmosphere (no dress code, no open space)
  • Professional development through training, conferences and knowledge sharing
  • Comprehensive benefits package, including medical care, Multisport card, onsite gym, and chillout space
  • Comfortable office amenities: well-stocked kitchen (including Good Lood ice cream 🍦), parking area, and bike room