Explore Our Customer Experience Management Platform

Contact sales Get a demo
CEM
AVSYSTEM
AVSYSTEM
back
cem img 1
Discover how our Customer Experience Management (CEM) Platform, a top-class WiFi service assurance software, enhances the management of in-home WiFi experiences and access layer performance.

Our Customer Experience Management Platform revolutionizes the way communication service providers (CSPs) manage their networks and customer relations. By integrating advanced analytics, smart diagnostics, and proactive management tools, our platform is designed to elevate the WiFi experience and enhance operational efficiency. Whether you are looking to reduce customer churn, improve service reliability, or streamline customer care processes, our platform provides all the necessary tools to achieve these goals effectively.

How it works?

Leveraging the power of open standards, the Customer Experience Management Platform seamlessly integrates with your existing network infrastructure to provide comprehensive monitoring and management capabilities. From in-home WiFi optimization to complex broadband network diagnostics, our platform offers a unified solution that simplifies technical interventions and enhances decision-making. With real-time data at your fingertips, you can anticipate issues before they become problems, ensuring a superior service experience for all users.

Try demo now

What CEM can do?

Enhance WiFi experience with advanced technologies
Enhance WiFi experience with advanced technologies:
  • Proactive WiFi service assurance: Our platform provides continuous and proactive monitoring to maintain optimal WiFi performance. This ensures a high-quality in-home WiFi experience, reducing disruptions and enhancing user satisfaction.
  • WiFi optimization software: Utilizing advanced algorithms and real-time data, our platform optimally configures network settings to improve coverage and speed, effectively managing the complexities of modern WiFi networks.
Request a demo
In-depth customer WiFi monitoring
In-depth customer WiFi monitoring:
  • Real-time analytics and diagnostics: Gain insights into customer WiFi usage with detailed analytics that help identify issues before they affect user experience. Our software allows for precise monitoring and quick resolution, ensuring customer WiFi satisfaction.
  • In-home WiFi experience monitoring: Through sophisticated diagnostics tools and detailed customer’s history, our platform provides actionable insights to optimize service delivery and enhance user experience.
Request a demo
Seamless integration for comprehensive management
Seamless integration for comprehensive management

  • REST API integration: Easily integrate with existing customer management systems to provide a seamless and unified view of network performance and customer interactions.

  • Network and service optimization: Our platform supports all access technologies, ensuring comprehensive service assurance across multiple network types.


Benefits: Operational efficiency: Automate routine monitoring tasks, reduce the frequency of customer complaints, and cut operational costs with efficient network management.
Enhanced customer retention: Improve customer loyalty through reliable and optimized WiFi service, reducing churn and boosting satisfaction.
Scalable solutions: Adapt to growing network demands without compromising on service quality, thanks to our platform's scalable architecture.

Request a demo

Let’s talk