Excel your customers' WiFi experience and ensure access layer performance with one platform, on truly open standards.
A proven way to generate upsell, reduce churn, and optimize Customer Care operations.
Customer Experience Management Platform in a nutshell
- Focus on subscribers' WiFi experience
- Speed tests - TR-143, TR-471, Ookla*
- Customer Care workflows for efficient troubleshooting
- Managerial overview of the entire network performance
- Self-management app integration
Discover CEM Platform features designed to optimize every aspect of your WiFi service assurance and access layer performance.
Single Device Dashboard
AI-based scores and recommendations for 1st line Customer Care agents
Population overwiew
Fault and performance management for 2nd/3rd line Customer Care agents
Intervention Analytics
Detailed intervention reporting for Customer Care managers
Mesh Map
LAN layout and WiFi experience visualization
Speed Tests
TR-143/TR-471 compliant speed tests and Ookla integration
Smart WiFi
Tackling crowded environments through channel congestion reduction and WIFi configuration management
Self-management
Tools for end-customers to resolve issues independently
End-to-End Service Assurance
Last mile insights related to access layer (FTTx, FWA, HFC)
Customer Care
Customer Care operations can be time-consuming and require significant human resources. Moreover, CC staff often needs more data to perform relevant troubleshooting actions or provide accurate feedback on the root cause of the issue.
The Customer Experience Management Platform allows them to:
Utilize automated fixes to improve customer WiFi experience
Simplify staff onboarding with scripts and workflows
Monitor and improve staff performance
Get actionable signals from a particular device
Network operations
Network Operators and Network Engineers require a solution based on open standards (TR-069 and TR-369) to avoid vendor lock-in. Proprietary agent-based solutions may not be deployed on every device type, while non-BBF-originated communication protocols aren’t truly open for management server vendors.
With our Customer Experience Management Platform, they can:
Prevent service outages
Apply fix actions by bulk to classified devices
Monitor whole CPEs population performance
Utilize CPE performance data for upgrades or purchases
CTO
From the CTO's and senior management's perspective, chosen tools must apply to all access technologies, device types, and various vendors. What is more, they need a solution that comprehensively collects, analyses, and presents data.
The Customer Experience Management Platform:
Covers LAN/WAN performance monitoring for all access technologies
Provides E2E customers’ experience overview in a single platform
E2E customers’ experience view within a single platform
Helps to avoid vendor lock-in with truly open standards
Product management and marketing
The Customer Experience Management Platform has extensive analytics capabilities and collects various data, providing additional growth opportunities:
Run targeted and effective WiFi extender upselling campaigns
Monitor data usage and upgrade most active customers
Discover customers' paint points to improve service quality
Customer Care operations can be time-consuming and require significant human resources. Moreover, CC staff often needs more data to perform relevant troubleshooting actions or provide accurate feedback on the root cause of the issue.
The Customer Experience Management Platform allows them to:
Utilize automated fixes to improve customer WiFi experience
Simplify staff onboarding with scripts and workflows
Monitor and improve staff performance
Get actionable signals from a particular device
Network Operators and Network Engineers require a solution based on open standards (TR-069 and TR-369) to avoid vendor lock-in. Proprietary agent-based solutions may not be deployed on every device type, while non-BBF-originated communication protocols aren’t truly open for management server vendors.
With our Customer Experience Management Platform, they can:
Prevent service outages
Apply fix actions by bulk to classified devices
Monitor whole CPEs population performance
Utilize CPE performance data for upgrades or purchases
From the CTO's and senior management's perspective, chosen tools must apply to all access technologies, device types, and various vendors. What is more, they need a solution that comprehensively collects, analyses, and presents data.
The Customer Experience Management Platform:
Covers LAN/WAN performance monitoring for all access technologies
Provides E2E customers’ experience overview in a single platform
Connects legacy devices and present fleet for operational continuity
Helps to avoid vendor lock-in with truly open standards
The Customer Experience Management Platform has extensive analytics capabilities and collects various data, providing additional growth opportunities:
Run targeted and effective WiFi extender upselling campaigns
Monitor data usage and upgrade most active customers
Discover customers' paint points to improve service quality
Curious for more?
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